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Policies and Procedures

Payment

  • Checks Payment: With check payment reservations will be held for 7 days, if payment is not received the reservation will be cancelled.
  • We do not accept any credit cards

    Shipping & Delivery

  • Delivery will be free except emergency conditions.
  • Tickets will be delivered within (5) five business days after the reservations is complete with a valid form of payment.
  • Payments received after 1:00 PM Eastern Time will not be processed until the following business day.

    Cancellation and Refunds

  • Cancellations: Cancellation penalties or fees apply to all canceled bookings. For exact penalties, please refer to the "PENALTIES" box in the payment section when completing your booking. Penalties will also be listed in the confirmation email you receive after completing the booking. N/A in this area designates a non-refundable / non-changeable ticket.

  • Refunds:Once tickets are returned to APX Travel, a standard period of four to six weeks is required to process refunds. All tickets returned for refund must also have the commission amount returned to APX Travel. Without the return of the commission check will delay the refund.

    Name Changes

  • Name changes are not permitted. Please verify the accuracy of all information before submitting a booking for ticketing. APX Travel is unable to absorb fees imposed by carriers for the reissue of tickets due to incorrect information or to correct spelling errors. It is the responsibility of the retail or sub-agent to ensure the accuracy of information supplied. To avoid errors, it is suggested that the passengersí names and ages be matched and double-checked against the travelerís passport information at the time of booking.

    Frequent Flyer/Special Meal or Seating Requests

  • Once booked and ticketed, it is the responsibility of the retail agent, or passenger, to contact the airlines to give Frequent Flyer account information, request special meals, or to arrange seating.

    Travel Documents

  • It is the responsibility of the passenger to ensure valid passport and entry visas are obtained for all destinations.




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